- Own the data: keep order and stock data accurate and up to date across our systems — it's the foundation everything else runs on.
- Track order-to-delivery: make sure the units Wholesale has sold are booked and being produced, and flag anything at risk before it becomes a problem.
- Unlock revenue: think commercially — surface stock and reorder opportunities, spot what we can sell or ship more of, and turn data into ideas that grow the business.
- Bridge the teams: connect Wholesale (Sales), Operations and Production so nothing falls through the cracks.
- Clients & reporting: handle daily client requests and prepare the reports that keep the whole department on track.
Junior Customer Experience - Wholesale
Madrid -HQ
Full-time
Permanent employee
Your mission
Your profile
What we're looking for
- Highly structured and organised — you like order, checklists and clear processes.
- Data-driven and detail-oriented, and confident with Excel / data tools.
- A commercial, solutions-first mindset — you see problems as opportunities.
- Creative and full of ideas — you'll help build and shape how the team works, not just keep it running.
- Proactive and reliable, and energised by making things happen across teams.
- Required: English and Spanish.
- A plus: any additional language.
Why us?
Flabelus is a fast-growing footwear brand, and our Wholesale department sells to 1,000+ points of sale across 100+ countries. Our Customer Experience team is what turns those sales into reality — making sure every unit is produced, shipped and delivered on time. But this role is about far more than keeping things on track: we're looking for a revenue unlocker — someone who thinks creatively, spots the opportunities hiding in the data, and actively helps us sell and ship more. If you're sharp with numbers, love turning complexity into control, and get a kick out of driving real results, you'll thrive here.
About us
At Flabelus, we don’t just design shoes — we tell stories.
Inspired by literary characters, our mission is to create a universe where fashion, creativity, and sustainability come together. Every pair of Flabelus shoes is crafted with purpose: to dress with elegance, comfort, and consciousness, adding magic and color to everyday life.
We’re looking for people who are passionate about fashion, attentive to detail, and committed to delivering exceptional service — true brand ambassadors ready to bring the Flabelus world to life.